Shipping policy
Effective Date: July 13, 2026
Welcome to ClawHorizon. This Shipping Policy clearly defines our standard shipping rules, order processing procedures and global delivery terms for all orders placed on our official website. By completing a purchase, you agree to the shipping terms listed below.
Complimentary Global Shipping Service
ClawHorizon offers free standard shipping for all orders worldwide with no minimum order threshold. Both United States domestic orders and all international cross-border orders are eligible for this zero-fee shipping benefit. For extremely remote areas with limited logistics coverage, a rare regional delivery surcharge may apply, and any applicable fees will be explicitly displayed on the checkout page before payment confirmation to ensure full transparency.
Estimated Delivery Period
We provide stable shipping services covering the United States and most international regions globally. The standard delivery duration for all orders is 10–25 business days after successful shipment. US domestic deliveries generally arrive faster within the estimated time frame, while international shipments may encounter minor delays due to customs clearance procedures, local logistics distribution efficiency, seasonal shipping congestion, extreme weather and other objective uncontrollable factors. All delivery times are estimated and not fully guaranteed.
Order Processing Timeline
All paid orders will be verified, packaged and prepared for shipment within 1 to 3 business days. Order processing is suspended on weekends, public holidays and major promotional events. During peak sales seasons with high order volume, slight processing delays may occur to ensure careful product inspection and secure packaging quality.
Post-Shipping Issue Handling
Customers are required to check product and package condition immediately after receiving the goods. For damaged, defective, missing or incorrect items caused by transit problems, please provide valid photo or video evidence and submit a support request within 48 hours after delivery. For packages confirmed lost during transportation, we provide full refund or free reshipment solutions with no extra charge.
Order Adjustment Regulations
Customers can freely modify shipping addresses or cancel orders without any fees during the order processing stage before shipment. Once the order is dispatched and enters transit, no modification, cancellation or delivery interception requests will be accepted. Any losses and extra expenses caused by customer’s voluntary refusal of delivery shall be borne by the customer.
Policy Update Statement
We reserve the right to update and revise this shipping policy at any time without prior notice. All revised terms take effect immediately after being published on our official website. Continued use of our store and placement of orders constitutes acceptance of the latest policy terms.
Customer Support
For any shipping inquiries, delivery delay consultations and logistics problem support, please contact our official service email: info@clawhorizon.shop